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Customer Service Excellence: The GUIDE Way

Customer Service Excellence — The GUIDE Way course banner

This course is a follow-up to the in-store training you attended. It walks you through the GUIDE customer service process step by step, so you can revise it at your own pace and apply it on the store floor.

In our stores, staff are GUIDEs, not just salespeople. Each lesson covers one part of the customer’s journey, with real phrases you can use, dos and don’ts, and a short quiz to check your understanding. Complete the final assessment to earn your certificate.

Course Information

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Course Instructor

Dev Borah Dev Borah Author
Dev Borah
 

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 Foundations of Great Service 

Welcome: Becoming the Customer’s GUIDE 
Lesson 1 of 4 within section  Foundations of Great Service .
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Process vs. System
Lesson 2 of 4 within section  Foundations of Great Service . You must enroll in this course to access course content.
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The Right Product – Redefined
Lesson 3 of 4 within section  Foundations of Great Service . You must enroll in this course to access course content.
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Quiz
Lesson 4 of 4 within section  Foundations of Great Service . You must enroll in this course to access course content.
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The GUIDE Journey

G – Greet with Grace
Lesson 1 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 2 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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U – Understand the Journey 
Lesson 3 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 4 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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I – Inspire with Style (A)
Lesson 5 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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 I – Inspire with Style (B)
Lesson 6 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 7 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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D – Demonstrate Excellence (A)
Lesson 8 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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D – Demonstrate Excellence (B)
Lesson 9 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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D – Demonstrate Excellence (C)
Lesson 10 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 11 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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E – Elevate the Experience 
Lesson 12 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 13 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Final Assessment
Lesson 14 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Monetizing and Scaling Your Business

Revenue Models and Streams
Lesson 1 of 3 within section Monetizing and Scaling Your Business. You must enroll in this course to access course content.
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Sales Funnels and Conversion Optimization
Lesson 2 of 3 within section Monetizing and Scaling Your Business. You must enroll in this course to access course content.
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Scaling and Automating Your Business
Lesson 3 of 3 within section Monetizing and Scaling Your Business. You must enroll in this course to access course content.
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 Foundations of Great Service 

Welcome: Becoming the Customer’s GUIDE 
Lesson 1 of 4 within section  Foundations of Great Service .
0
Process vs. System
Lesson 2 of 4 within section  Foundations of Great Service . You must enroll in this course to access course content.
0
The Right Product – Redefined
Lesson 3 of 4 within section  Foundations of Great Service . You must enroll in this course to access course content.
0
Quiz
Lesson 4 of 4 within section  Foundations of Great Service . You must enroll in this course to access course content.
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The GUIDE Journey

G – Greet with Grace
Lesson 1 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
0
Quiz
Lesson 2 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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U – Understand the Journey 
Lesson 3 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 4 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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I – Inspire with Style (A)
Lesson 5 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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 I – Inspire with Style (B)
Lesson 6 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 7 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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D – Demonstrate Excellence (A)
Lesson 8 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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D – Demonstrate Excellence (B)
Lesson 9 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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D – Demonstrate Excellence (C)
Lesson 10 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 11 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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E – Elevate the Experience 
Lesson 12 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Quiz
Lesson 13 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Final Assessment
Lesson 14 of 14 within section The GUIDE Journey. You must enroll in this course to access course content.
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Monetizing and Scaling Your Business

Revenue Models and Streams
Lesson 1 of 3 within section Monetizing and Scaling Your Business. You must enroll in this course to access course content.
0
Sales Funnels and Conversion Optimization
Lesson 2 of 3 within section Monetizing and Scaling Your Business. You must enroll in this course to access course content.
0
Scaling and Automating Your Business
Lesson 3 of 3 within section Monetizing and Scaling Your Business. You must enroll in this course to access course content.
0

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